[{"data":1,"prerenderedAt":84},["ShallowReactive",2],{"customer_stories\u002Fcustomer-stories":3},[4,15,25,35,46,56,66,76],{"title":5,"path":6,"id":7,"description":8,"meta":9,"feature":13,"stem":14},"Delivering Australia’s most advanced AI customer experience for Officeworks","\u002Fcustomer-stories\u002Fofficeworks","customer_stories\u002Fcustomer-stories\u002F08.officeworks.md","In a region-first, we delivered an agentic virtual assistant for Officeworks customers in just eight weeks, achieving 70% self-service on day one.",{"logo":10,"image":11,"intro":12},"\u002Fimg\u002Fcustomer-logos\u002FOfficeworks.webp","\u002Fimg\u002Fcontent\u002Fcustomer-story-feature-img-officeworks.svg","Officeworks, Australia’s leading retailer for office supplies, technology, office furniture, and Print & Create services, has launched a next-generation Agentic AI Digital Assistant developed with fullstop.ai and Google Cloud. Built on Google Cloud’s CCAI platform and one of the first in-region deployments of Agent Builder (ADK), the solution marks a major leap in how customers engage with the Officeworks brand.",true,"customer-stories\u002F08.officeworks",{"title":16,"path":17,"id":18,"description":19,"meta":20,"feature":13,"stem":24},"Bringing the magic to millions of Australian kids with award winning Santa AI.","\u002Fcustomer-stories\u002Ftelstra","customer_stories\u002Fcustomer-stories\u002F07.telstra.md","Three-time award winning solution enabling over 1.5m calls from public payphone to Santa for Australian kids.",{"logo":21,"image":22,"intro":23},"\u002Fimg\u002Fcustomer-logos\u002FTelstra.webp","\u002Fimg\u002Fcontent\u002Fcustomer-story-feature-img-telstra@2x.webp","Telstra, Australia’s leading telecommunications provider, sought to create a magical, interactive Christmas experience for children by enabling them to call Santa for free using Telstra’s public payphones. The goal was to engage young Australians, encourage community connection, and demonstrate the power of AI in customer engagement while ensuring a safe and responsible AI experience.","customer-stories\u002F07.telstra",{"title":26,"path":27,"id":28,"description":29,"meta":30,"feature":13,"stem":34},"Supporting The Salvation Army to provide crisis & community support.","\u002Fcustomer-stories\u002Fthe-salvation-army","customer_stories\u002Fcustomer-stories\u002F06.the-salvation-army.md","See how the Salvos empowered their frontline team to respond in rapidly evolving crisis and emergency situations.",{"logo":31,"image":32,"intro":33},"\u002Fimg\u002Fcustomer-logos\u002FThe_Salvation_Army.webp","\u002Fimg\u002Fcontent\u002Fcustomer-story-feature-img-tsa.svg","To enhance frontline support workers’ efficiency, fullstop.ai and Google Cloud have developed an AI-powered Agent Assistant that provides real-time guidance, improves response times, and streamlines case management for vulnerable individuals seeking assistance.","customer-stories\u002F06.the-salvation-army",{"title":36,"path":37,"id":38,"description":39,"meta":40,"feature":44,"stem":45},"Intent & Sentiment Analysis Powering the Future of Customer Experience","\u002Fcustomer-stories\u002Flistening-at-scale","customer_stories\u002Fcustomer-stories\u002F05.listening-at-scale.md","See how over 135m data points were transformed into an actionable roadmap for Australia's national postal service.",{"logo":41,"image":42,"intro":43},"\u002Fimg\u002Fcustomer-logos\u002FAustralia_Post.webp","\u002Fimg\u002Fcontent\u002Fcustomer-story-feature-img-auspost.svg","Australia Post supports a vast range of regulated and retail services, including identity verification, financial transactions, and parcel logistics. With a high volume of customer interactions across voice and digital channels, the organisation sought to better understand its customer needs and pain points — and to elevate the effectiveness of its automation capabilities.",false,"customer-stories\u002F05.listening-at-scale",{"title":47,"path":48,"id":49,"description":50,"meta":51,"feature":44,"stem":55},"AI-Powered Virtual Assistant Transforming Customer Support.","\u002Fcustomer-stories\u002Fteam-global-express","customer_stories\u002Fcustomer-stories\u002F04.team-global-express.md","Implementing a multi-channel Virtual Assistant helped automate Team Global Express's key customer interactions.",{"logo":52,"image":53,"intro":54},"\u002Fimg\u002Fcustomer-logos\u002FTeam_Global_Express.webp","\u002Fimg\u002Fcontent\u002Fcustomer-story-feature-img-tge.svg","Team Global Express (TGE) has deployed a Virtual Assistant (VA) leveraging fullstop.ai’s AI expertise and Google Cloud’s Conversational AI technology to streamline customer interactions, reduce call volumes to live agents, and enhance self-service capabilities. The solution includes both voice and chat virtual assistant capabilities, designed to handle high-volume queries efficiently while maintaining a superior customer experience.","customer-stories\u002F04.team-global-express",{"title":57,"path":58,"id":59,"description":60,"meta":61,"feature":44,"stem":65},"From Complexity to Clarity enhancing Citizen Support for Housing & Rental Services in Victoria","\u002Fcustomer-stories\u002Fservice-victoria","customer_stories\u002Fcustomer-stories\u002F03.service-victoria.md","We delivered an AI assistant to instantly access complex, evolving rental laws, providing accurate, legally compliant responses for staff.",{"logo":62,"image":63,"intro":64},"\u002Fimg\u002Fcustomer-logos\u002FService_Victoria.webp","\u002Fimg\u002Fcontent\u002Fcustomer-story-feature-img-service-vic.svg","Victoria State Government faced rising inquiry volumes and complexity related to rental agreements, tenancy rights, and housing regulations. Employees needed to quickly interpret evolving policies and legislative updates while ensuring compliance.","customer-stories\u002F03.service-victoria",{"title":67,"path":68,"id":69,"description":70,"meta":71,"feature":44,"stem":75},"Scaling Customer Support & Enhancing Digital Self-Service","\u002Fcustomer-stories\u002Fkogan","customer_stories\u002Fcustomer-stories\u002F02.kogan.md","A Conversational AI Assistant to enhance self-service, reduce escalations, improve query resolution speed & automate digital case creation.",{"logo":72,"image":73,"intro":74},"\u002Fimg\u002Fcustomer-logos\u002FKogan.webp","\u002Fimg\u002Fcontent\u002Fcustomer-story-feature-img-kogan.svg","Kogan, one of Australia’s largest high-volume online retailers, required efficient, scalable customer service to handle the high volume of inquiries related to order status, account management, cancellations, and refunds. Customers expect immediate, accurate responses, but the complexity of queries and high escalation rates to live agents previously led to increased operational costs, longer wait times, and inconsistent service experiences.","customer-stories\u002F02.kogan",{"title":77,"path":78,"id":79,"description":80,"meta":81,"feature":44,"stem":83},"Delivering Scalable Digital Support in a Highly Complex Landscape","\u002Fcustomer-stories\u002Faustralia-post","customer_stories\u002Fcustomer-stories\u002F01.australia-post.md","See how we implemented multiple Voice & Chat virtual assistants to automate key interactions & lift digital resolutions.",{"logo":41,"image":42,"intro":82},"Australia Post operates in a highly fragmented technology environment, complex network, serving a diverse customer base with highly detailed business rules and orchestration with varying service expectations. Senders and receivers require fast, accurate support across a wide range of logistics, parcel, and postal inquiries.","customer-stories\u002F01.australia-post",1783572445540]